Recently, the After-Sales Service Department of Hope Deepblue once again successfully passed the rigorous audit conducted by a professional authority, retaining the "National Five-Star Certification for Product After-Sales Service Compliance." Since first achieving this certification in 2021, Hope Deepblue has maintained the highest star rating within this system for five consecutive years. This accomplishment reflects the company's solid foundation and continuous progress in the standardization and long-term development of its after-sales service system.

This certification audit was comprehensive and thorough. Experts from the certification center conducted a systematic inspection of our company's after-sales service system across multiple dimensions and the entire process, focusing primarily on:

• Hardware and Foundational Support: verification of technician qualifications and training documentation, on-site evaluation of service center facilities, specialized tooling, eco-conscious packaging, and logistics partnerships.
• Process Management and Documentation: digital management of customer records, standardized service agreement execution, complete archival of third-party inspection reports, and traceable logs covering installation, maintenance, and repair activities.
• Systems and Quality Monitoring: well-defined internal system training, performance evaluation, and incentive mechanisms; transparent service pricing; and structured processes for collecting customer feedback and satisfaction data to drive service enhancements.

The audit team commended Hope Deepblue for its consistent high standards in service standardization, procedural rigor, and systemic integrity. Particular recognition was given to the company’s efficient service response protocols and standardized on-site operational procedures, which stood out as notable strengths during the evaluation.

Hope Deepblue has always regarded after-sales service as a vital link between the brand and its users, committed to creating value beyond the product itself through a regulated, reliable, and considerate service experience. Taking this successful fifth-anniversary certification as a new starting point, we will continue refining service details, optimizing customer experience, and upholding our long-term commitment to every customer with higher quality and more professional after-sales service.