Online Service for Mexico CCAI Project - Direct Fired Absorption Chiller
Recently, a good news came from Hope Deepblue after-sales service: 2 sets of LiBr absorption chiller which were bought by one Shandong energy company and applied in Mexico CCAI project. Thanks to the elaborate organization and plan of Hope Deepblue by on-line video guidance, they start up two unit direct fired absorption chiller commissioning successfully at once.
The foreign customers of Hope Deepblue are all over 4 continents and 20 countries and regions, no matter in frozen Arctic countries or the boundless African desert. In the past normal situation, no matter where projects are, the service engineer of Hope Deepblue will go to the site personally and be responsible for the whole process of machine commissioning. But the spread continuously COVID-19 in 2020 change the world and (continuous spread of COVID-19 in 2020 changes )peoples’ life style. However, working and servicing can’t stop! (can not be stopped/ we can not stop the service and work)
Because restricted by epidemic policy in Mexico, and the urgent request of customers, unit must start up ASAP. After communicated with customers of Shandong and Mexico, the online video guidance is accepted.(because of the restriction of COVID-19 in Mexico’ regulations, the urgent request of customers--the unit must be started up ASAP, we took the online video guidance to the customers after the communication with the customers.)
China and Mexico have 14 hours equation of time the jet lag between China and Mexico , time table is completely different. The official language is Spanish(Spanish is the official language in Mexico). Under without any basics and Mexican customers never used this direct fired absorption chiller before, they establish a WeChat group to communicate and avoid time difference, make Mexican customers, Spanish translator, burner supplier, DCS integrator and Hope Deepblue into the same Group. After the debugging gives the operation instruction and translate into Spanish by Mexican online video, Mexican customers follow the previous startup steps in sequence to prepare chiller situation and purge vacuum. Finally, complete 2 different sets of absorption chiller finish the cooling and heating mode, (because they have no knowledge and basics of the directed fired absorption chiller before, we established a WeChat group to communicate with customers as to avoid jet lag. They completed the commissioning of the cooling and heating model of 2 sets of absorption chiller.)with the cooperation of each other and overcome the differences in time difference, language and even cultural habits(backgrounds).
Before this absorption chiller commissioning, Hope Deepblue (have conducted online guidance to different customers for absorption chiller or heating pump.) conducted many online guidance to different customer for chiller or absorption heat pump commissioning.
Several years ago, Hope Deepblue exported the first direct fired absorption chiller to Europe, which is applied in one Hospital in Sicily, Italy. The customers reported that there were frequent problems that could not be solved. After many telephone instructions, the problem was still not solved, (The problems were not solved in the end.)so Hope Deepblue dispatched two engineer fly to onsite. After diagnosis, it was found that there was no problem with the chiller, but a valve that was originally closed was opened by the user by mistake somehow. After closing the valve, absorption chiller returned to normal. Two staff members traveled back and forth for more than 20000km in 5 days, only closing a valve. Is it worth it? of course! Service is brand. Today, the network video remote guidance of the Mexico project has successfully finished the commissioning under the condition of never meeting each other after several days of cooperation. The former and the latter are only the development of the times, the impact of special events, and the difference in service methods. But I hope that the original intention of Deepblue to serve customers has never changed - Keep professional, meticulous and thoughtful, put customer and service at the first place. In the future, we hope that Hope Deepblue will continue to supply absorption chiller or heat pump all over the world.
Web: https://www.deepbluechiller.com/
E-Mail: yut@dlhope.com / young@dlhope.com
Mob: +86 15882434819/+86 15680009866
Post time: Mar-30-2023
